I came to KOOL AUTOMOTIVE to bring my car in for service and got more than I expected... The service was tremendous the Service Advisor was very kind and resourceful. I would tell anybody to go to KOOL AUTOMOTIVE if they want great service and great hospitality...Oh and the prices aren’t bad at all....
I purchased my Navigator this past March. I am completely satisfied and wonderfully impressed with the entire process including an exceptionally professional service department. Thank you Rick, Taylor and Jessica and general staff. My experience at Kool Automotive on High Street in Portsmouth was nothing short of pleasant and stress free. A special thank you to Jessica, the service department manager who not only made the unpleasant task of car repair not as painful as I have experienced in the past elsewhere. I was offered a free loaner car while my vehicle was being repaired, and when additional out of area parts were needed, a special weekend time was set up for me to return for the completion of the installation of a new radio and back up after market camera. I lost no time from work. The general staff equally showed kindness, often asking if there was anything I needed. 5 stars from me, a very satisfied customer. By the way, this was my 3rd vehicle purchased at Kool Automotive, Portsmouth Virginia over the years. Thanks again.
I have to say they really treated me like I was very important and my car was like luxury. .thank you so much
He have nice cars there I have a PT Cruiser there and it run's good had it going on two years
After I was hit on the side of my car I could not have been more stressed out. Kool Automotive made everything completely easy and stress-free, and my car was returned to me within the week like brand new! The front desk woman and the gentleman who filed my paperwork were the sweetest people ever which only made the experience even better. A great business going on there wouldn't go anywhere else.
Great people. We have purchased a few cars from Kool and had no issues. Shout out to Taylor for helping us out. Give him a call and he will take care of you.
Went for a state inspection. Service was really quick, was there for a little less than an hr.
I had my state inspection done and tires rotated here but I would come here for pretty much any maintenance or repair.
Quick, to the point, gets the info you need and car you want. Very straight forward.